Privacy Policy

At Alchemist Jewellery, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website. By accessing or using our services, you consent to the practices described in this policy.

Collection of Personal Information

We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or sign up for our newsletter. We use this information to fulfill your orders, provide customer support, and send you relevant updates.

Use of Personal Information

We may use your personal information to:

• Process and deliver your orders
• Communicate with you regarding your purchases, inquiries, or requests
• Personalise your browsing experience
• Send you promotional offers, newsletters, and marketing communications (only if you have opted in)
• Improve our website and services
• Comply with legal obligations

Data Sharing and Disclosure

We understand the importance of safeguarding your personal information. We do not sell, trade, or rent your personal data to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website and delivering services to you. These service providers include:

• Google Analytics: We use Google Analytics to analyse website traffic and user behavior. This helps us improve our website and provide a better user experience. Google Analytics may collect certain anonymous data, such as your IP address. Please refer to Google’s Privacy Policy for more information on how they handle your data.
• Woocommerce: We use Woocommerce as our e-commerce platform to process and manage your orders. They handle your payment information securely. Please review Woocommerce’s Privacy Policy for more details.
• Mailchimp: If you choose to subscribe to our newsletter, your email address may be stored and processed by Mailchimp. We use Mailchimp to send you product updates, promotions, and other relevant information. Please refer to Mailchimp’s Privacy Policy for more information.

Data Security

We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Rights

You have the right to access, update, or delete your personal information held by us. If you wish to exercise any of these rights or have any concerns about your data, please contact us using the information provided below.

Cookies

We may use cookies on our website to enhance your browsing experience and gather usage information. You can control and manage cookies in your browser settings.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version on our website.

For any questions or concerns regarding this Privacy Policy, please contact us at [email protected].

Last updated: 19/06/23